Hospital Policies - Vet in Covina | Covina Animal Hospital

Hospital Policies

Veterinary care with ease.

Missed Appointment Policy

If you miss and/or are late to 3 scheduled appointments, you will need to provide a deposit for the exam or service fee for each pet that is to come in. When you attend the scheduled appointment your deposit will be applied to the charges for your scheduled appointment.

The deposit is non-refundable if you do not show, cancel within 2 hours of the appointment time, or are more than 15 minutes late to the appointment to cover the exam cost.

Cancellation Policy

Appointments scheduled before 10 am need to be rescheduled or canceled by 5 pm the night prior. If the appointment is scheduled after 10 am, please give us a call at least 2 hours prior to the appointment.

Late Policy

If you are 15 minutes late or more to your scheduled appointment, we will need to reschedule to our next available appointment that works for you.

Deposit

Serving our Community

A deposit is required to schedule your pet's initial appointment. The deposit is refundable if you cancel or reschedule your appointment at least 2 hours prior to the appointment time.

Vaccination Policy

At Covina Animal Hospital, we require our patients to be up to date on their Rabies vaccine for elective treatments and diagnostics. Additionally, pets must be up to date on core vaccines (Rabies, Bordetella, and DHPP for dogs; Rabies and FVRCP for cats) prior to scheduling elective surgical procedures. This policy ensures the safety and well-being of both our patients and team. Please note that required vaccinations must be administered at least 14 days before elective services are scheduled. Thank you for your understanding and cooperation in maintaining a healthy environment.

A deposit is required to schedule your pet's initial appointment. The deposit is refundable if you cancel or reschedule your appointment at least 2 hours prior to the appointment time.

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Deposit

A deposit is required to schedule your pet's initial appointment. The deposit is refundable if you cancel or reschedule your appointment at least 2 hours prior to the appointment time. If scheduled before 10 am, cancel by 5 pm the night prior.